Comparing Restoration Companies? Ask All of Us the Same Questions.
The Five Questions
Five Questions to Ask Any Restoration Company
Ask all of them. Write down the answers. The differences show up fast.
1. Is the crew that starts my job the crew that finishes it?
Most jobs get split. One company dries your home, another rebuilds it. Ask who’s holding the hammer on the last day.
2. Who’s my project manager, and will it be the same person at the end?
A new face at every phase means you re-explain your house to a stranger three times.
3. When I call after hours, do I get a person or a service?
An answering service takes a message. A dispatcher sends a truck. There’s a difference and it’s measured in hours.
4. Will you show me the documentation you send my insurance company?
Moisture readings, photos, and scope. If they won’t show you, ask why.
5. What’s your Arizona license number?
Ask for it. Then look it up on the ROC website before you sign anything.
Two Models
There Are Two Ways to Run a Restoration Job.
Nobody explains this to you, and it’s the thing that decides how your job goes.
The handoff model
One company handles the emergency work. They extract the water or clean the soot, and then they’re done. The rebuild goes to a subcontractor or back to you to figure out. Your project changes hands somewhere in the middle. When something goes wrong after that, the two companies point at each other.
The one-team model
One company does the emergency work and the rebuild. Same crew, same project manager, one signature on the whole outcome. Nobody hands you off, because there’s nobody to hand you off to.
Both models exist in the Phoenix Valley. Neither one is a secret. But you have to ask, because nobody volunteers it.
Bloque runs the one-team model. That’s the entire reason the company is built this way.
The Difference
The Difference a Single Team Makes
Left is what the handoff model looks like from your side of it. Right is how Bloque works.
The handoff model
- A cleanup crew, then a different crew rebuilds
- A new contact at every phase
- A call center takes your message
- You chase the paperwork for your claim
- You learn the scope as the bill grows
- Two companies, and neither one owns the outcome
Bloque
- One crew from extraction to the final coat of paint
- One project manager, first call to final walkthrough
- A person answers and dispatches a truck
- We document from arrival and talk to your insurer directly
- You get the scope in writing before work starts
- One company signs off on the whole job
Your Choice
Do I Have to Use the Restoration Company My Insurance Recommends?
No. You choose who works on your home. Your insurance company can recommend a contractor from their preferred vendor list. A recommendation isn’t a requirement.
What’s worth knowing:
- Preferred vendors are on that list because of an agreement with the insurer, not because of your outcome
- You can get an estimate from anyone and submit it
- Your policy still governs what gets paid and how much
- Read your policy or ask your adjuster directly what it says
We aren’t asking you to fight your insurance company. We’re telling you the choice is yours to make. We document everything from the moment we arrive and communicate directly with your insurer either way.
Local vs Franchise
Local Restoration Company or National Franchise?
A national franchise is a local business paying to use a national name. The truck and the brand are national. The crew, the owner, and the quality are local, and they change from one franchise to the next.
So the name on the truck tells you less than you’d think. Judge the company in front of you, not the logo.
What a national network is better at
- Surging crews when a storm hits hundreds of homes at once
- Name recognition your adjuster already knows
What a local company is better at
- The owner is reachable and lives here
- Decisions don’t route through a corporate process
- Reputation is local, so a bad job costs them their next twenty
Either way, ask the five questions. They cut through the branding faster than anything else will.
How to Choose
How Do You Choose a Restoration Company?
Choose based on who owns the outcome, not who answers the fastest or quotes the lowest. Ask who’s doing the rebuild, verify the license, and get the scope in writing before work starts.
A short checklist:
- Verify the Arizona ROC license number yourself, on the ROC website
- Ask whether the cleanup crew and the rebuild crew are the same company
- Get one project manager’s name and phone number
- Ask to see the documentation before it goes to your insurer
- Get the scope in writing before anyone starts
- Read reviews for the rebuild, not just the emergency response
That last one matters more than it sounds. Most companies get good reviews for showing up fast. The reviews that tell you something are the ones written after the rebuild is done.
Honest Take
When Bloque Isn’t Your Best Option
We’d rather tell you now than waste your afternoon.
A Valley-wide disaster with hundreds of homes hit at once.
A national network can surge more crews than we can. If your home is unlivable and someone else can be there today, take them.
You already have a contractor for the rebuild.
If you only need the emergency work and your rebuild is handled, our model is more than you need.
You need a neutral inspection for a legal dispute.
Hire an independent industrial hygienist. We do remediation, so we have a stake in what an inspection finds. A neutral third party doesn’t.
Everything else, we’re a strong call. Ask us the five questions and see.
Service Area
Bloque Restoration Across the Phoenix Valley
One team, first call to final walkthrough, in:
Don’t see your city? Call (480) 242-8084. If you’re in the Valley, we’re probably minutes away.