Effective: March 2026
Bloque Restoration is a locally owned restoration company based in Arizona, specializing in water, fire, storm, and mold damage restoration. We operate as part of the Advosy Family of home service companies. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (bloquerestoration.com), contact us by phone or email, submit a service or assessment request, or use any of our services.
This policy applies to all visitors, customers, and prospective customers of Bloque Restoration.
If you have questions about this policy, contact us at: Bloque Restoration, Mesa, AZ. Phone: (480) 242-8084. Email: help@bloquerestoration.com.
We collect personal information in the following ways:
Information you provide directly. When you fill out a service request form, contact us by phone or email, request a damage assessment, or engage us for a restoration project, we may collect your name, phone number, email address, home or business address, property type and size, type of damage, insurance provider and claim information, and preferred contact method.
Information collected automatically. When you visit our website, we may automatically collect your IP address, browser type and version, device type, operating system, pages visited, time spent on each page, referring website or search engine, and general geographic location based on IP address.
Cookies and tracking technologies. Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
We use the information we collect to respond to service requests and emergency calls, schedule damage assessments and restoration services, communicate with you about your restoration project, timeline, and account, coordinate with your insurance provider on your behalf, send project updates and follow-up communications, process payments and manage billing, improve our website, services, and customer experience, analyze website traffic and usage patterns, and comply with legal obligations.
We do not use your information to send unsolicited marketing communications unless you have opted in to receive them. If you do opt in, you can unsubscribe at any time.
We do not sell your personal information to third parties. We do not rent or trade your personal information.
Service providers. Third-party companies that help us operate our business, such as payment processors, scheduling software providers, email communication platforms, and website analytics tools. These providers are contractually required to protect your information and only use it for the purposes we specify.
Insurance providers. When you authorize us to coordinate with your insurance company, we share project documentation, damage assessments, scope reports, and related information necessary to process your claim. This information is shared only with your authorization and only for the purpose of supporting your restoration claim.
The Advosy Family of companies. As part of the Advosy network, your information may be shared with affiliated companies (Pestkee, Everest, VRZA, Select Adjusters, Southwest Packout) if you request services that fall under another Advosy brand. Your information will only be shared for the purpose of fulfilling a service you have requested or inquired about.
Legal requirements. We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, encrypted transmission of sensitive information, access controls limiting who within our organization can view personal data, and regular review of our data collection and storage practices.
No method of transmission over the internet or electronic storage is 100 percent secure. While we strive to protect your information, we cannot guarantee absolute security.
Access your information. Request a copy of the personal information we hold about you.
Correct your information. Request that we update or correct inaccurate personal information.
Delete your information. Request that we delete your personal information, subject to certain legal exceptions such as record-keeping requirements.
Opt out of communications. Unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email or by contacting us directly.
Manage cookies. Adjust your cookie preferences through your browser settings at any time.
To exercise any of these rights, contact us at help@bloquerestoration.com or call (480) 242-8084.
Our website may contain links to third-party websites, including Advosy Family company websites, insurance provider portals, review platforms, and social media profiles. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site before providing your personal information.
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, contact us at help@bloquerestoration.com.
If you are a resident of California or another state with specific consumer privacy legislation, you may have additional rights regarding your personal information. These may include the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.
To submit a privacy request under any applicable state law, contact us at help@bloquerestoration.com or call (480) 242-8084.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:
Bloque Restoration, Mesa, AZ.
Phone: (480) 242-8084. Email: help@bloquerestoration.com.
Available 24/7 for emergencies. Administrative inquiries responded to within 24 hours.